✓   We will answer the phone when you call, and return messages within one business day.

✓   We will take the time to listen to your concerns.

✓   We will follow up on your questions and concerns, understanding that your issues are your emergencies.

✓   We will use terms that you can relate to, if you are non-technical we will use plain language, if you are technical we will use "geek speak".

✓   We will be honest about the problems we see and recommend the best possible solution to address your needs.

✓   We will be the first to tell you if our solutions don't fit with your needs.

✓   We will be mindful of your stated time and financial constraints when we propose solutions for your business.

✓   We will provide project updates so you always know what progress is being made on your technology solution.