What is CRM?
CRM (or Customer Relationship Management) is not just a technology, rather an approach to an organizations philosophy of dealing with customers. This can entail policies, processes, front line customer service, employee training, marketing, and much more.
What is Microsoft Dynamics CRM?
Microsoft Dynamics CRM 4.0 is a technology platform that allows for the implementation of your CRM strategy. It provides robust, flexible, leading edge tools for sales, marketing, customer service, service management, and business management. Microsoft Dynamics CRM works the way you do with a familiar user experience, and brings your employees, data, and existing technology investments together. pavliks.com is a Certified Microsoft Dynamics CRM Partner and can help you implement a solution that fits your business.